Questions and answers about our CSR

The most frequently asked questions have been gathered here. If you did not find the answer here or want to give feedback on our responsibility work, please contact:

Responsibility work

How can I find out more about Stockmann Group’s CSR policy?

Responsibility is an integral and recognized part of all Stockmann Group's business, supports our business targets and promotes efficiency. Responsibility is one of Stockmann Group’s core values. Stockmann’s operations are guided by laws, international contracts and recommendations. Read more about the CSR policy here.

How can I find out more about Stockmann’s CSR strategy?

In Stockmann’s CSR strategy, the strategic targets are grouped under four prioritiy areas that create the future of Stockmann’s responsibility work.

The priority areas are:

  • Inspiration  for responsible choices
  • Sustainable shopping environment
  • Responsible work community
  • Sustainable business approach

The CSR priority areas create a systematic and persevering foundation to Stockmann’s corporate responsibility strategy. Targets that enable monitoring and the evaluation of the success of responsibility work have been set for each priority area. Read more about our CSR strategy here.


How can I find out more about Stockmann’s environmental responsibility?

Environmental work at Stockmann is based on a corporate responsibility strategy and environmental policy. Stockmann's goal is to manage and minimize the environmental impact of its business operations, and to continuously develop its operations, including by developing energy efficiency, sorting and waste management. The Stockmann department stores in Finland have been using a certified ISO 14001 environmental management system since 2003. The company takes environmental issues into account in the procurement of future products and services, in the supply chain, and provides its customers with responsible products as part of the ranges. Read more here.

What environmental indicators does Stockmann use?

The Stockmann department stores in Finland have been using a certified ISO 14001 environmental management system since 2003. Read more about Stockmann's environmental certificates here.

Stockmann also follows the development of its carbon footprint. The calculation is carried out by an external party and is carried out in accordance with the international Greenhouse Gas (GHG) Protocol reporting principles. Stockmann also reports its carbon footprint annually in the international Carbon Disclosure Project (CDP) questionnaire.


Where are Stockmann's own brands' products manufactured?

The products of the Stockmann department store's own fashion brands are designed in Finland. Our own brand products have been awarded the Design from Finland label, which tells about Finnish high-end design expertise both in Finland and internationally.

The Stockmann Group's own fashion brands are mainly manufactured in Asia and purchased through the Stockmann Group's five local purchasing offices in China (Shanghai and Hong Kong), Bangladesh, India and Turkey. The Stockmann Group does not have its own factories or production facilities, but the products are manufactured by contract suppliers. Local purchasing offices allow close contact with suppliers and factories. Most of our own brand clothing is manufactured in China and Bangladesh.

We want to communicate transparently about responsibility issues. That's why the country of manufacture is labeled for all our own fashion brands, and we publish the factories and suppliers we use. Read more about the manufacturing countries, purchasing practices and factory inspections here.

How does Stockmann take care of the sustainability of its supply chains?

One of the challenges facing the Stockmann Group and the entire retail sector is the responsibility of the supply chain. The Stockmann Group has five local purchasing offices in China (Shanghai and Hong Kong), Bangladesh, India and Turkey. Attendance in the purchasing countries increases the chances of controlling good and safe working conditions. In addition, the Stockmann Group has been a member of the Business Social Compliance Initiative (BSCI) initiative since 2005 to develop and monitor social responsibility in the supply chain. Read more about Stockmann's buying practices.

How does responsibility appear in Stockmann's selections?

Stockmann continuously strives to expand the range of products made from responsible materials. In the areas of fashion, cosmetics and home, there is a wide range of products made of organic and recycled materials.

Our home range includes organic cotton sheets, pillows and laundry bags, recycled cartons, and Fiskars Rotisser pans and trays made of 70% recycled materials. There are also many eco-friendly alternatives to the cleaning product range, such as the biodegradable Method and Ecover products.

The share of responsible materials in the Stockmann's own brand fashion products is systematically added. Clothes from Stockmann's own brands that are made of responsible materials are identified by the Green Sustainable Design label. In Stockmann's own brand selections, organic cotton products are available in NOOM women's clothing, Cap Horn's and Bodyguard's men's clothing, and in children's clothing by Bogi and Cube & CO.

50 percent of Lindex's products are made of responsible materials, ie organic cotton, recycled cotton or Better Cotton.

Ream more here.

How can I find out more of Stockmann’s product policies?

Stockmann aims to offer its customers a wide range of products that are as diverse and high quality as possible. We require all our suppliers to respect animal rights. Read more of Stockmann’s product policies here.


Does Stockmann donate money to charity?

Stockmann supports various charities every year by donating to selected non-profit organizations. Charity is also a part of commercial campaigns, of which Lindex's Pink Ribbon Campaign is the best known. Read more about Stockmann's charity work here.

Do department stores or fashion chains donate their products to charity?

Stockmann department stores and service functions regularly donate unsold products, product samples, leftover materials and products from the design studio to agreed local partners and charitable organisations and various recycling workshops.

Lindex regularly donates unsold products to different charity organisations in accordance with its clothes recycling and donation policy.

Stockmann does not in general grant minor contributions like lottery prices, promotional advertisements, or product donations.Read more about donation practices here.


How does Stockmann invest in the expertise and well-being of its own personnel?

Responsibility for our own personnel is an integral part of Stockmann's CSR. Responsibility for personnel is reflected in as a good personnel policy, a rewarding and equal work community and a motivating working atmosphere. In addition, Stockmann's social responsibility dimensions include occupational health and safety, employee satisfaction, mental and physical well-being, and training and career opportunities.

How can I find out in which organisations Stockmann is represented?

Stockmann actively cooperates with authorities and various organizations, for example through networking and membership of various organizations, as well as in development and development projects. Stockmann is involved in a variety of lobbying organizations. See the list here.