Yesterday, at Habit Fashion award in Stockholm, Lindex won the prestigious prize ‘Omni channel of the year’. This is the second time this year Lindex have won in this category.
Previous this year Lindex won ‘Omni channel of the year’ by JetShop awards.
A clear strategy, customer focus and an effort to constantly improve has made Lindex a strong omni player. Over the past year, Lindex have launched a smart shopping app, new digital tools and features in store to further improve the customer meeting, and also updated the e-commerce service.
“We are extremely happy and honoured to have won ‘Omni channel of the year’. The award goes to all Lindex employees who work every day to offer high-quality shopping in all our channels. For the best possible experience, it is important that our stores and the digital experience complement each other in the way our customers want”, says Henrik Sörstedt, Director of Digital Business Development & Customer Experience.
The motivation is: With clear customer information, fast deliveries and efficient return handling as well as a superior physical and digital platform, the customer is served a seamless, inspiring and user-friendly top-class shopping experience regardless of channel.