We provide our customers the opportunity to make responsible choices with our broad selection of products. Products sold must fulfil the quality, environmental and product safety requirements set for them at any given time.
The Stockmann Group is responsible for the safety of the products it sells, ensuring that they do not pose a risk to customers’ health or property. The company’s buying organisation makes sure that products comply with the valid requirements set in legislation, such as chemical and product safety legislation. Products are tested by their manufacturers and importers, and by Stockmann in the case of its own brand products and own imports, on the basis of regular sampling and risk analysis. Testing ensures that the products fulfil all quality and safety requirements set by legislation or the stricter requirements set by Stockmann.
In addition, Stockmann follows product notifications issued by the European Union in order to inform customers as quickly as possible about products that pose a risk. RAPEX, the EU rapid alert system, facilitates the exchange of information between Member States and the Commission on measures taken to prevent or restrict the marketing or use of products posing a serious risk to the health and safety of consumers, with the exception of food, pharmaceutical and medical devices, which are covered by other mechanisms. In Finland, also Finnish Customs, the Finnish Safety and Chemicals Agency (Tukes) and the Finnish Food Safety Authority (Evira) promote and supervise product safety.
Stockmann Delicatessen and the company’s central kitchen have an extensive internal quality assurance and testing system for product safety. The central kitchen complies with legal and official requirements, and is seeking to further improve its operations. Stockmann’s central kitchen is certified in accordance with international food safety standard ISO 22000, which goes beyond the legal requirements by, for example, including additional self-surveillance in the form of a product safety group. The central kitchen prepares Meals, Deli, sushi and cafeteria products for a total of five department stores in the Helsinki and Tampere regions in Finland.
We are aware that food fraud is a growing concern, something which we follow closely in collaboration with the Finnish Food Safety Authority (Evira) and the Finnish Grocery Trade Association. To our knowledge, we have not so far received any fraudulent food products nor do we have any identified special risk of receiving such products.
Product recalls are handled in accordance with Stockmann’s product recall instructions, which specify responsibilities and the action required. The instructions cover food and non-food products and were updated in 2014 following approval from the CSR steering group.